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Blogs

What DeepSeek Means for The Services Industry | Blog

by Sharang Sharma and 1 other
PEAK Matrix®
Key Strengths and Areas of Improvement for CXM Providers

Key Strengths and Areas of Improvement for CXM Providers | Market Insights™

by Sharang Sharma and 5 others
Market Insights™
Buyers’ Technology Priorities for CXM Services

Buyers’ Technology Priorities for CXM Services | Market Insights™

by Sharang Sharma and 6 others
Market Insights™
Outsourced Digital CXM - Adoption Trends by Solution

Outsourced Digital CXM – Adoption Trends by Solution | Market Insights™

by Sharang Sharma and 6 others
Events

The New Tech-powered Trajectory of Inside Sales Outsourcing | LinkedIn Live

January 29, 2025

On-Demand LinkedIn Live

1 hour

Blogs

The Top 10 Predictions That Will Revolutionize CXM in 2025 | Blog

by Sharang Sharma and 1 other
Market Insights™
Current-State-of-Gen-AI-Adoption-Role-of-Third-party-Providers-in-Gen-AI-Implementation-2048x1072

Current State of Gen AI Adoption – Role of Third-party Providers in Gen AI Implementation | Market Insights™

by Sharang Sharma and 2 others
PEAK Matrix®
B2B Sales Services PEAK 2024
CX / Customer Experience

Sales Services PEAK Matrix® Assessment

by Sharang Sharma and 2 others
Blogs
Automation CX / Customer Experience Technology Industry

Beyond Automation: How Conversational Artificial Intelligence (AI) Chatbots Enhance Customer Engagement | Blog

by Sharang Sharma and 2 others
Market Insights™
Adoption of Generative AI Proofs-of-Concepts and Deployments
Automation

Adoption of Generative AI Proofs-of-Concepts and Deployments | Market Insights™

by Sharang Sharma and 3 others