The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability.

With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO).

As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value.

• SAP Business Application Services PEAK Matrix® Assessment 2025

  

  In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

  Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market

  Contents

  This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering meaningful connections. R&R programs’ adoption, particularly by MNCs, reflects evolving buyer expectations. Buyers now demand AI-enabled automated processes and advanced analytics to reduce manual HR input while delivering strategic, data-driven insights to leadership. Additionally, the growth of emerging markets, such as the MEA and APAC, reflects an increasingly global focus on modern, scalable engagement strategies. Providers are responding with AI-driven tools focused on Diversity, Equity, and Inclusion (DEI), performance management, and skills intelligence. Sustainability is also taking center stage, with vendors emphasizing climate-conscious practices in their partnerships. Flexible reward options, including prepaid cards, experiential incentives, and charitable giving, continue to garner popularity. The industry is also witnessing a shift from reward-centric models rooted in manufacturing, procurement, and logistics to comprehensive solutions emphasizing technology and consulting.

• Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2025

  

  In this report, we analyze 28 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2025. Each service provider profile features the provider’s key strengths and limitations to assist buyers in making sourcing decisions.

  Scope

  • Geography: global
  • Industry: all
  • Service: R&R solutions
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading R&R solution providers, client reference checks, and an ongoing analysis of the R&R market

  Contents

  In this report, we:

  • Assess the R&R landscape
  • Position providers on the Everest Group PEAK Matrix® for R&R solutions
  • Compare providers’ strengths and limitations

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• Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023

  

  This research assesses 26 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023. Each service provider profile features the provider’s key strengths and limitations to assist buyers in making sourcing decisions.

  Scope

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R providers, client reference checks, and ongoing analysis of the R&R solutions market
  • Industry: all
  • Geography: Global

  Contents

  In this research, we analyze:

  • The relative positioning of 26 vendors on the Everest Group PEAK Matrix® for R&R solutions
  • Key strengths and limitations of the service providers

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

In the era of rapidly evolving consumer preferences, swift technology advances, and increased environmental consciousness, sustainability has become vital for engineering firms. In response, companies have been altering their product value chains and processes to align them with essential sustainability goals. Companies are significantly spending their R&D budgets on sustainability, from developing electric vehicles and alternative fuels to changing engineering designs to make circular products. What began as sustainability in engineering has now evolved into engineering for sustainability.

In this sustainability endeavor, enterprises seek providers’ support to implement greener engineering strategies. These providers offer innovative product development, process engineering, manufacturing, and supply chain solutions, helping enterprises launch sustainable products, enhance operational efficiency, reduce emissions, and achieve broader sustainability goals.

• Sustainable Engineering Services PEAK Matrix® Assessment 2025

  

  In this report, we examine the current sustainable engineering services market, highlighting trends and key drivers shaping demand-supply dynamics. The report analyzes 17 sustainable engineering service providers based on their service focus, key IP/solutions, domain investments, and demonstrated market proof points.

  Scope

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading sustainable engineering service providers, client reference checks, and an ongoing analysis of the sustainability services market

  Contents

  In this report, we:

  • Explore the sustainable engineering services market
  • Examine key factors and technologies shaping the sustainable engineering services market
  • Analyze buyer adoption trends
  • Assess sustainable engineering service providers’ capabilities

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. Google Cloud has become a prominent participant, capitalizing on its comprehensive technology offerings, including cutting-edge data analytics and AI/ML capabilities, to address evolving enterprise needs. With tools such as BigQuery and Vertex AI, along with its commitment to open-source frameworks, Google Cloud is a top choice for organizations focused on data-centric innovation and environmental sustainability.

As the landscape evolves, more enterprises are engaging with Google Cloud service providers to facilitate smooth cloud integration, cost optimization, and cloud-native development. These providers enable organizations to fully leverage Google Cloud, providing specialized expertise in migration, automation, and scalability and delivering industry-specific insights directly aligned with client objectives. To meet these growing demands, Google Cloud providers are expanding their service offerings by acquiring advanced certifications, creating unique tools tailored for Google Cloud, and reinforcing their partnerships with Google.

• Google Cloud Services PEAK Matrix® Assessment 2024

  

  In this report, we assess 26 Google Cloud service providers featured in the Google Cloud Services PEAK Matrix^® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

  Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading Google Cloud service providers, client reference checks, and ongoing analysis of the cloud services market

  Contents

  In this report, we examine:

  • The market impact and vision and capabilities of 26 providers with expertise in Google Cloud services
  • The providers’ key strengths and limitations
  • Enterprise sourcing considerations

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

CXM Providers

As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited visibility into IT landscapes are driving a greater focus on Application Management Services (AMS) to ensure smoother operations of modern applications. Enterprises are looking to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI. They are increasingly bundling their run scope with other services such as application modernization and infrastructure management to derive more value from their investments.

To address these evolving enterprise priorities, providers are expanding their capabilities, forming strategic alliances with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs.

• Application Management Services PEAK Matrix® Assessment 2025

  

  In this report, we assess 30 providers featured on the Application Management Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

  Scope

  • All industries and geographies
  • Service: AMS

  Contents

  This report features detailed assessments, including strengths and limitations, of 30 providers delivering AMS to mid-market enterprises.

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Enterprises are investing in change management to navigate complex organizational transformations due to technology advances and evolving business models. Historically, several organizations struggled to realize their digital transformation initiatives’ full potential due to the absence of a strategic change management approach. Thus, change management consulting has become pivotal in ensuring digital transformation success by offering roadmaps to address organizational culture, leadership alignment, and employee engagement.

Effective change management requires a balanced focus on human and operational aspects of change. With innovation, sustainability, and employee experience becoming increasingly important, providers must integrate technology with their change management capabilities and offer post-implementation support for change initiatives’ long-term sustainability. Additionally, monitoring change initiatives’ performance, analyzing stakeholder feedback, and refining strategies based on data-driven insights are vital for efficient change adoption.

• Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – Change Management

  

  Scope

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading sales service providers, client reference checks, and an ongoing analysis of the sales services market

  Contents

  In this report, we:

  • Examine the sales services market
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

As businesses navigate a rapidly evolving technology landscape, sustainable IT has become a key focus for organizations to minimize their environmental impact. IT infrastructure is a significant emission source, making sustainable practices essential. Advanced technologies, such as generative AI, bring new challenges with their intensive energy demands for high-performance computing and storage. Adding to the complexity, organizations must address hidden emissions, particularly Scope 3 emissions from public and hybrid cloud solutions, which are difficult to measure and manage.

Addressing these challenges requires collaboration with credible IT service providers who can implement innovative strategies to reduce emissions, optimize IT estates, and enhance operational efficiencies. Sustainable IT is no longer a peripheral concern but a business imperative for organizations to balance environmental stewardship with technology advances. Enterprises must select partners who integrate sustainability principles in IT solutions and offer IT decarbonization, sustainable software development, sustainable digital workplace, and circular IT services.

• Sustainable IT Services PEAK Matrix® Assessment 2025

  

  In this report, we explore the current sustainable IT services market, highlighting the trends and key drivers shaping demand-supply dynamics. The report analyzes 21 sustainability IT service providers based on their service focus, key IP/solutions, domain investments, and demonstrated market proof points.

  Scope

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading sustainable IT service providers, client reference checks, and an ongoing analysis of the sustainability services market

  Contents

  In this report, we

  • Explore the sustainable IT services market
  • Examine key factors and technologies shaping the sustainable IT services market
  • Analyze buyer adoption trends
  • Assess sustainable IT service providers’ capabilities

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

As AWS evolves, there is a growing demand for AWS providers that can ensure smooth cloud migrations. These providers are essential to transform and manage AWS environments, focusing on managing costs, providing skilled resources, and leveraging cutting-edge technologies to create business value. Their strong partnerships with AWS also allow for customized solutions that cater to specific industry requirements, improve operational efficiency, and foster innovation.

AWS providers are intensifying their joint go-to-market strategies, enhancing their accreditations and competencies, and developing proprietary AWS-focused innovations and solutions. This strategic advance continues to solidify their strong position in the market.

• AWS Services PEAK Matrix® Assessment 2024

  

  In this report, we assess 31 AWS providers featured in the AWS Services PEAK Matrix^® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

  Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AWS providers, client reference checks, and ongoing analysis of the cloud services market

  Contents

  In this report, we examine:

  • The market impact and vision and capabilities of 31 providers with AWS expertise
  • Providers’ key strengths and limitations
  • Enterprise sourcing considerations

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

The Secure Access Service Edge (SASE) services market in the EMEA region is significantly growing, transforming enterprises’ networking and security landscape. The shift toward cloud-centric operations, global hybrid workforce expansion, and the increasing adoption of zero-trust principles drive this evolution. These factors are prompting enterprises to integrate network and security functions, enhance user experiences, strengthen security postures, and simplify their IT environment management. In response, leading SASE service providers in the EMEA region are enhancing their SASE services solution portfolio through strategic technology partnerships and capability enhancements. Providers are also significantly investing in innovation through next-generation technologies such as AI-driven threat detection, automation, and generative AI to further improve the performance, reliability, and adaptability of SASE solutions.

• SASE Services for EMEA Enterprises PEAK Matrix® Assessment 2024

  

  In this report, we assess 15 SASE providers featured on SASE Services for EMEA Enterprises PEAK Matrix^® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

  Scope

  • EMEA geography
  • All industries
  • The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading SASE providers in EMEA, client reference checks, and an ongoing analysis of the SASE services market

  Contents

  In this report, we examine:

  • The market impact, vision, and capabilities of 15 providers focused on SASE services in the EMEA region
  • Providers’ key strengths and limitations
  • Enterprise sourcing considerations

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers