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Join Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla, Vice President for an exclusive, members-only deep dive into the IT-BP services industry growth outlook for CY 2025.

Designed exclusively for our members, this webinar is your chance to access unparalleled industry intelligence from top Everest Group leaders who have their finger on the pulse of IT-BP industry shifts.

This session will go beyond the headlines, offering scenario-based analysis and pinpointing the critical factors that will drive success for service providers.

Our experts will unveil the overall IT-BP industry outlook for 2025, the key factors shaping service provider success, and market sizes and segment contributions to growth. Members will also come away with exclusive insights into emerging opportunities.

Don’t miss out—gain the insights you need to stay ahead in 2025.

What questions will the webinar answer for the participants?

• What are the plausible scenarios of IT-BPS industry growth in CY 2025? 
• What are the most important factors determining growth in CY 2025? 
• Which will be the most important contributors (verticals, geos, service areas) to industry growth in CY 2025? 
• What are the specific set of opportunities for service providers to succeed in CY 2025? 

Watch the annual Everest Group analyst relations webinar to hear highlights from the market study, “Mapping the Next: Key Priorities for 2025,” and to learn how AR professionals can identify their key priorities for 2025.

Everest Group experts Katrina Menzigian, Vice President, Alisha Mittal, Vice President, and Rajesh Ranjan, Managing Partner, talked through the leading AR priorities to consider for 2025 in order to help your organizations tackle key trends related to technology adoption, generative AI, digital transformation, customer experience, sustainability and more.

Attendees came away with a good understanding of the investments most likely to help analyst relations professionals drive value for their internal stakeholders, as well as actionable insights into building momentum during 2025.

What questions did the webinar answer for the participants?

• What are the key priorities that will shape overall technology and services markets in 2025?
• What are the specific ways in which AR teams can support their company in light of these priorities?
• How can AR teams position their expertise in working with analysts, and give visibility to research to better prepare their organization to compete in 2025?
  

Who should attend?

• Analyst relations professionals
• Advisor relations professionals

Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session will spotlight leaders’ core priorities, such as technology adoption, digital transformation, generative AI, customer experience, and sustainability.

Our experts will also discuss critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts.

This is your chance to hear exclusive, high-impact insights and gain an edge so you can make more informed decisions that will improve organizational resilience, competitiveness, and chances of future success for 2025.

What questions will the webinar answer for the participants?

• What are the trends that will shape the global services market in 2025?
• What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
• What is the enterprise outlook on tech and AI adoption in 2025?
• Which digital services and next-generation capabilities are expected to be in demand?
• How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

• Enterprise/business leaders (CIOs, CDOs, CTOs, CFOs, CPOs)
• Global sourcing leaders
• GBS/shared services center heads
• Leaders at IT and BP providers

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Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

• What are Everest Group’s key predictions for the technology and global services markets for 2024?
• How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
• What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

• IT service providers
• Technology providers
• BPS providers
• Engineering services providers
• Consulting service providers

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In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

• What are the key challenges and priorities and the outlook for global services in 2024?
• What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
• Which digital services and next-generation capabilities are expected to be in demand?
• How will generative AI impact the global services industry?
• How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

• CIOs, CDOs, CTOs, CFOs, CPOs
• Service providers
• GBS / Shared services center heads
• Global services leaders
• Locations heads

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Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems while driving long-term transformation in the marketing space.

However, many enterprises are still on the fence about outsourcing their marketing functions due to a lack of information.

This webinar will explain what marketing services are, how we expect marketing services to evolve in the near future, and what CMOs need to consider while building their future roadmap.

Our speakers will discuss topics, including:

• What does the Marketing services landscape look like in 2023?
• How will perceptions in the marketing domain change in the near future?
• What do enterprises expect from service providers, and how are they responding?
• What role will technology play in this transition?

Who should attend?

• CMOs
• Senior marketing executives
• Marketing outsourcing team leads
• Analyst relations
• Procurement heads
• Vendor managers
• GBS leaders

CMOs

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Economic Slowdown

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CMOs 

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Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

• How does economic recession impact the BPS industry?
• Will the impact of this potential recession be different from previous ones?
• How does outsourcing help organizations weather economic uncertainties and periods of recession?
• What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

• Enterprise heads/leaders
• GBS/SSO leaders
• Vendor managers
• Global sourcing managers
• Head of outsourcing
• Transformation leaders