As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited visibility into IT landscapes are driving a greater focus on Application Management Services (AMS) to ensure smoother operations of modern applications. Enterprises are looking to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI. They are increasingly bundling their run scope with other services such as application modernization and infrastructure management to derive more value from their investments.

To address these evolving enterprise priorities, providers are expanding their capabilities, forming strategic alliances with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs.

• Application Management Services PEAK Matrix® Assessment 2025

  

  In this report, we assess 30 providers featured on the Application Management Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

  Scope

  • All industries and geographies
  • Service: AMS

  Contents

  This report features detailed assessments, including strengths and limitations, of 30 providers delivering AMS to mid-market enterprises.

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Organizations are grappling with ensuring quality and reliability in their AI applications and systems, while keeping pace with rapid technology advances and evolving regulatory requirements. As AI adoption increases, enterprises need Quality Engineering (QE) service partners that can not only validate AI models and systems, but also embed responsible AI principles throughout the development life cycle. Organizations seek providers that understand AI testing’s unique challenges and can blend traditional testing approaches with AI-specific methodologies, while remaining compliant with emerging AI regulations and ethical guidelines.

Providers offering comprehensive AI testing frameworks, specialized validation tools, and deep expertise in detecting biases, explaining models, and monitoring performance are uniquely positioned to support enterprises in their AI quality assurance journey. These providers must demonstrate technical proficiency in AI testing and a strong understanding of domain-specific AI applications, regulatory requirements, and ethical considerations.

• Quality Engineering (QE) Services for AI Applications and Systems PEAK Matrix® Assessment 2024

  

  What is in this PEAK Matrix® Report

  In this report, we assess 21 providers featured on the Quality Engineering (QE) Services for AI Applications and Systems PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their AI testing requirements, while providers will be able to benchmark their performance against each other.

  Scope:  

  • All industries and geographies
  • Service: QE

  Contents:

  • This report features detailed assessments, including strengths and limitations, of 21 providers focusing on delivering QE services for AI applications and systems.

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI. In an ever-evolving market landscape, they want to engage with a provider capable of delivering superior technical implementations and also serving as a true strategic partner. While these enterprises want to focus on excellence and innovation when selecting their provider, they also do not want to be lost in a sea of deals when engaging with larger providers. In their pursuit, mid-market enterprises want partners that are relationship-driven, cost-efficient, agile, nimble, and committed to delivering business impact and return on investment at every step of the transformation.

Providers with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through their QE transformation journey.

• Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

  

  What is in this PEAK Matrix® Report

  In this report, we assess 32 providers featured on the Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

  Scope:

  • All industries and geographies
  • Service: QE

  Contents: 

  This report features detailed assessments, including strengths and limitations, of 32 providers focusing on delivering QE services to mid-market enterprises.

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment

Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities. They are turning to third-party providers to minimize the cost of maintaining application landscapes and increase productivity and business resilience through next-generation technologies such as generative AI and hyperautomation.

Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and advanced solutions, capitalizing on the growing mid-market demand. Providers are investing in strengthening their delivery footprint and expanding their portfolios with integrated offerings and differentiated IPs.

Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 14 providers featured on the Application Management Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

• All industries and geographies
• Service: AMS

Contents

• This report features detailed assessments, including strengths and limitations, of 14 providers focusing on delivering AMS to mid-market enterprises

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Enterprises are welcoming the adoption of phygital systems, blending physical and digital elements for next-level product experiences. While these innovations offer significant benefits, they also introduce unique quality challenges that require specialized quality engineering, multidisciplinary talent, and strategic partnerships. This blog explores these challenges and the necessary transformations needed to ensure seamless phygital experiences. Reach out to discuss further.

Enterprises are rapidly embracing phygital systems, or the integration of physical and digital components to bring out innovative and immersive product experiences in the market. For example, in the healthcare domain, medical devices are being augmented with digital capabilities for remote monitoring, telemedicine, and data-driven diagnostics. Point-of-sale (POS) systems are evolving into phygital systems with the integration of digital payment gateways, inventory management, and data analytics capabilities. The gaming industry is pushing boundaries with immersive phygital experiences through advanced gaming consoles, virtual reality (VR) headsets, and haptic feedback controllers. Automotive companies are revolutionizing transportation with connected cars, advanced driver-assistance systems (ADAS), and autonomous driving features. While these emerging workflows enhance user experience, they also increase the surface area of potential quality leakages.

Enterprise phygital challenges and the role of quality function

As enterprises accelerate the introduction of phygital systems to the market, they open the door to more encounters of unique quality challenges. Enterprises now recognize that compromised product quality can have severe repercussions, including business losses and brand erosion. Consequently, they must proactively plan for contextualized quality engineering interventions tailored to address these specific challenges. The exhibit below illustrates several domain-specific phygital quality engineering challenges and potential solutions required to ensure seamless phygital experiences.

Evolving quality functions to serve emerging phygital assurance needs

Addressing the quality challenges outlined above will require fundamental rejigging of quality functions across key critical dimensions highlighted in the exhibit below.

• Transforming quality engineering talent: Quality engineering professionals will have to develop multidisciplinary skillsets spanning hardware, embedded systems, data validation, and deep domain expertise. Upskilling in essential areas such as regulatory compliance landscape, payment gateway workflows of POS systems, game logic, and safety requirements of automotive systems will be key for phygital assurance success
• Adopting specific toolsets: Beyond traditional software quality engineering tools (be it open source or third-party toolsets), phygital assurance mandates would require investment in specialized toolsets such as hardware-in-loop (HIL) testing, robotic arms, and data validation tools. Enterprises will also need to invest in developing expertise in using these specialized tools
• Forging external partnerships: Forging partnerships with external technology and service providers will give enterprise access to specialized product engineering and testing expertise these firms already possess, which will help enterprises in attaining phygital success

The road ahead

As enterprises race to roll out phygital products, faster time-to-market will not be a differentiator, but a necessity to attain competitive advantage. But this quest to shorten release cycles cannot come at the cost of product quality. Phygital assurance expertise is critical to ensure flawless phygital experiences. However, enterprise in-house capabilities alone may not suffice, and hence, ecosystem partnerships are pivotal. Enterprise must judiciously select partners that can bring in the right set of quality engineering talent and toolset expertise that will help enterprises meet their assurance requirements.

To share your thoughts and discuss research on the future of phygtial assurance, please contact Ankit Gupta, ankit.gupta@everestgrp.com, or Ankit Nath, ankit.nath@everestgrp.com.

Check out our webinar, Engineering Services in 2024: The Market Outlook and Commercial Trends, to learn the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services.

As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Enterprises are actively embracing transformation efforts to fully leverage emerging technologies and transition from outdated legacy systems. Amid ongoing macroeconomic uncertainty, European enterprises are prioritizing application transformation initiatives to unlock business value at every stage of their transformation. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

In response, service providers are enhancing their offerings through strategic partnerships with technology and platform providers and developing IPs to maximize RoI and gain enterprise confidence. Additionally, they are making substantial investments to expand their regional delivery centers in Europe to strengthen local service delivery and ensure better proximity to customers.

• Application Transformation Services PEAK Matrix® Assessment 2024 – Europe

  

  What is in this PEAK Matrix® Report

  In this report, we examine the dynamics of the European application transformation service provider landscape and assess 26 application transformation service providers featured on Everest Group’s Application Transformation Services PEAK Matrix® – Europe. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

  
  Contents: 

  In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 26 application transformation service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

  Scope:

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation service providers, client reference checks, and an ongoing analysis of the application transformation services market

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation. To unlock the full potential of emerging technologies, businesses are accelerating their application transformation journeys and migrating away from legacy estates. However, rising macroeconomic uncertainty and cost pressures have led to increased scrutiny of the business value realized from these transformation initiatives.

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. Additionally, they are actively developing in-house solutions to not only enhance their service capabilities but also to address enterprises’ concerns on value realization. Notably, providers are investing  in strengthening their transformation service portfolio by leveraging next-generation technology themes such as low-code/no-code and generative AI. These initiatives collectively enhance the efficiency and innovation potential of businesses to ensure sustainable growth and competitive positioning in their respective industries.

• Application Transformation Services PEAK Matrix® Assessment 2024 – North America

  

  What is in this PEAK Matrix® Report

  In this report, we examine the dynamics of the North American application transformation service provider landscape and assess 28 application transformation service providers featured on Everest Group’s Application Transformation Services PEAK Matrix® – North America. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

  Contents:

  In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 28 application transformation service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

  Scope:

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading application transformation service providers, client reference checks, and an ongoing analysis of the application transformation services market

  REA ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

For decades, custom applications were the norm, allowing organizations to create applications designed to meet the unique requirements of the business.

With the growing popularity of citizen developers using local or no-code platforms, is there value for custom applications? Ankit Gupta, Practice Director at Everest Group, spoke with PodChats for FutureCIO to shed light on the future of custom applications.

Check out the PodChat here in FutureCIO.

As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense competition among platform providers, resulting in a wide range of specialized low-code tools to meet diverse requirements. Low-code technology has firmly integrated into modern application development strategies, enabling organizations to quickly adapt to evolving digital landscapes and customer demands.

Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations. This strategic expansion coincides with the rise of industry-specific low-code solutions tailored to sectors such as healthcare, finance, and insurance. These solutions feature pre-built templates, industry-specific connectors, and compliance features for simplified adoption. Low-code’s future is marked by accelerated growth, driven by the transformative potential of generative AI, poised to streamline, optimize, and revolutionize the application development process.

• Low-code Application Development Services PEAK Matrix® Assessment 2024 – Focus on Appian

  

  What is in this PEAK Matrix® Report

  In this report, we assess the performance of 20 leading low-code service providers focused on Appian featured across the low-code application development services PEAK Matrix^® assessment. Our comprehensive evaluation will assist enterprises in selecting the best-fit partner for their low-code application development needs while offering providers insights to benchmark and enhance their offerings in this dynamic landscape.

  Content:

  This report features detailed assessments, including strengths and limitations, of 20 providers focusing on delivering low-code application development services in Appian.

  Scope:

  • All industries and geographies
  • Service: low-code application development services

   

  READ ON

• Low-code Application Development Platforms PEAK Matrix® Assessment 2023

  

  What is in this PEAK Matrix® Report

  In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

  Content:

  • A summary dashboard – assessment of market impact and vision and capability
  • Platform providers’ key strengths and limitations

  Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading low-code application development platforms, client reference checks, and an ongoing analysis of the low-code application development services market

   

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

An approach that builds cybersecurity into software and platforms can create stronger security, reducing vulnerabilities and risks. But implementation often comes with challenges.

Focusing on a software product’s speed to market, performance, and security, Ankit Gupta suggests embracing “integrated KPIs” for organizations, fostering shared accountability across product teams, DevSecOps teams, and stakeholders. “Developers don’t have KPIs around security, because it isn’t their main responsibility. But if you’re not incentivized as a developer to spend more time on security, it will limit the willingness to spend time on security,” says Ankit Gupta, Practice Director with Everest Group.

Read more in CSO.