With repetitive manual tasks straining limited resources and escalating labor costs, businesses are pressured to do more with less. Additionally, the growing complexity of business processes and rising customer expectations for speed and accuracy highlight the need for holistic solutions with multiple capabilities. While businesses started their digital transformation journeys with a best-of-breed approach, the demand for best-in-class solutions has gained traction due to the rising need for integrated technologies and provider consolidation.

To address this demand, technology providers are integrating technologies across rules-based automation, AI-based automation, process intelligence, and process orchestration on a single platform that meets businesses’ digital transformation requirements. With Intelligent Automation Platforms (IAP), technology providers aim to become a one-stop shop for all automation-related enterprise requirements. While IA technologies such as process mining and DII help in the discovery of processes and automation opportunities, RPA, IDP, and AI are essential to automate business operations. Process orchestration acts as the central control hub which ties in all the technologies and human workforce together, providing integrated workflow management and monitoring. Integrating IA technologies into a single platform ensures seamless information flow and streamlined workflows, enhancing efficiency and effectiveness.

• Intelligent Automation Platforms (IAP) PEAK Matrix® Assessment 2024

  

  In this report, we analyze 13 IAP providers featured on Everest Group’s PEAK Matrix^® framework based on their capabilities and offerings. The report will help buyers select the right technology provider for their needs and enable providers to benchmark themselves against their competition.

  Scope

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading IAP providers, client reference checks, and an ongoing analysis of the IAP market

  Contents

  In this report, we:

  • Analyze 13 IAP providers
  • Position the providers on Everest Group’s PEAK Matrix® framework as
  • Leaders, Major Contenders, and Aspirants
  • Assess IAP products and their applications
  • Examine the IAP provider market
  • Assess key IAP technology trends
  • Compare providers’ key strengths and limitations

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Process Mining

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Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Intelligent automation platforms now drive end-to-end process automation, incorporating new technologies – such as intelligent document processing, process mining, digital interaction intelligence, task mining, API-based automation, process orchestration, and conversational AI – to enhance efficiency and Robotic Process Automation (RPA) outcomes.

Furthermore, generative AI revolutionizes automation by handling complex cognitive tasks and empowering citizen developers to build and deploy bots, integrating business users into the automation process.

Enterprises benefit from RPA through better operational efficiency, improved customer and employee experiences, and strategic workforce engagement. Enterprises, GBS organizations, and providers across industries are investing heavily in RPA, making it a top-growing software market.

• Robotic Process Automation (RPA) Products PEAK Matrix® Assessment 2024

  

  What is in this PEAK Matrix® Report

  In this report, we study 27 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves.

  Scope:  

  • All industries and geographies

  Contents: 

  This PEAK Matrix® report examines:

  • Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • The RPA technology provider market’s competitive landscape
  • Key RPA technology trends
  • Each RPA technology provider’s key strengths and limitations

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies. In response, technology providers are enhancing their product capabilities, features, and functionalities. Enterprises must diligently select the right-fit DII technology providers that suit their needs.

• Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024

  

  What is in this PEAK Matrix® Report

  In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition.

  Contents:

  In this report, we:

  • Assess 19 DII technology providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Examine the DII technology provider market landscape
  • Analyze key DII technology trends
  • Compare providers’ key strengths and limitations

  Scope: 

  All industries and geographies

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Artificial intelligence is everywhere. Generative AI (genAI), of course, is supposed to change everything for everybody all the time. Yes, there is definitely a wave of almost unprecedented hype. But the gains are real, although the journey can be a rough one.

Amardeep Modi, Vice President at Everest Group, said AI has become intelligent automation. Functions such as the user experience, form development, conversational interface development, API automation, intelligent document processing, process mining, task mining, process design and execution, business rules management, and workforce management can all be enhanced with AI. AI is going to be implemented across every aspect of the network and across every IT system in the near future.

Read more in SDX Central

Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater efficiency, accountability, and process governance.

Process orchestration is gaining traction across geographies and industries, enhancing interoperability between intelligent automation technologies, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and process intelligence. Process orchestration platforms act as a central control hub for Intelligent Automation (IA) technologies while augmenting the distribution of workflows between human and digital workforce. Recognizing market needs, technology providers are updating their product capabilities, features, and functionalities.

• Process Orchestration Products PEAK Matrix® Assessment 2024

  

  What is in this PEAK Matrix® Report

  In this report, we analyze 24 process orchestration technology providers featured on Everest Group’s PEAK Matrix® based on their capabilities and offerings. The report will empower buyers to select the right technology providers for their needs and enable providers to benchmark themselves against their competition.
   

  Scope: 

  Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants. This report includes:

  • An overview of process orchestration products and different applications
  • The competitive landscape of the process orchestration technology provider market
  • Key process orchestration technology trends
  • Providers’ key strengths and limitations

  Content:

  In this report, we:

  • Cover all industries and geographies
  • Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Assess process orchestration products and different applications
  • Analyze the process orchestration technology provider market
  • Examine key process orchestration technology trends
  • Compare providers’ key strengths and limitations

   

  READ ON

• Process Orchestration Products PEAK Matrix® Assessment 2023

  

  What is in this PEAK Matrix® Report

  In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

  Content:

  • Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants
  • An overview of process orchestration products and different applications
  • The competitive landscape of the process orchestration technology provider market
  • Key process orchestration technology trends
  • Providers’ key strengths and limitations

  Scope:

  • Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market

   

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Task Mining

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Digital Interaction Intelligence

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Digital Interaction Intelligence

VIEW THE FULL REPORT

The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages. In the face of these multifaceted challenges, corporate leaders are increasingly turning to automation as a strategic lever to not only weather the storm but also emerge stronger and more resilient.

Robotic Process Automation (RPA), which has been a critical enabler of enterprise automation for years, has evolved and adapted to the changing needs of organizations. While the overall automation ecosystem is rapidly evolving through new technologies – such as Intelligent Document Processing (IDP), process mining, task mining, API-based automation, process orchestration, and conversational AI – in this dynamic landscape, a new force is making its presence felt: generative AI. This transformative technology is reshaping the RPA space in profound ways, offering unprecedented capabilities to automate complex and cognitive tasks.

RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. RPA has become a popular investment for numerous enterprises, GBS organizations, and service providers, making it one of the fastest-growing software markets in the last decade.

• Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2023

  

  What is in this PEAK Matrix® Report

  In this report, we study 25 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other.

  Content:

  • Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • The competitive landscape of the RPA technology provider market
  • Key RPA technology trends
  • Key strengths and limitations of each RPA technology provider

  Scope:

  • All industries and geographies

   

  READ ON

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers